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SUMMARY
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UK DELIVERY
Christmas Delivery Information
Standard Delivery Service:
- Cost: Free for orders over �75 (Mainland only)
- Carrier: Royal Mail, APC
- Delivery Time: Usually takes 5-7 working days from ordering
Priority Delivery Service:
- Cost: From �5.99
- Carrier: Tracked courier next working day service (from dispatch)
- Features: Includes a two hour delivery window with options to rearrange
- Note: No deliveries on Saturdays, Sundays, or Bank Holidays
Large & Bulky Items:
- Cost: Free for orders over �75 (Mainland only)
- Service: Next working day delivery
- Carrier: Courier
- Items: Applies to all items over 1m in length (Includes Skis and Snowboards)
- Note: No deliveries on Saturdays, Sundays, or Bank Holidays
Collect from Our Store:
- Cost: Free for all orders
- Availability: Usually ready within a few hours of ordering
- Instructions: Select this option at checkout. You will receive an email when your order is ready for collection
Ski Binding Mounting:
- Cost: Free for orders with skis and bindings
- Process: We will contact you to confirm if you want the bindings mounted
- Timescale: Typically adds 1-2 working days to the dispatch or collection time. For urgent orders, please contact us before ordering
VAT Free Shopping:
- Automatic Adjustment: VAT is removed for shipments to VAT free locations like the Channel Islands
- Instructions: Add products to your cart and proceed to checkout; VAT will be removed once you enter your delivery address
Dispatch Timescales:
- Orders confirmed before 12pm: Usually dispatched the same working day
- Orders confirmed after 12pm: Usually dispatched the next working day
- Ski Binding Mounting: Allow an extra 1-2 days
For further information about deliveries, including BFPO addresses and international delivery, please visit our delivery information page
Returns Process
We are pleased to offer refunds for any items purchased from Snowtrax, subject to the following conditions:
- Condition: Returned goods must be unused, in saleable condition, and in their original packaging with all labels attached.
- Exceptions: Due to health and hygiene reasons, we cannot accept returns for underwear or face coverings unless the item is clearly faulty.
- Skis & Bindings: Skis and bindings that have been drill mounted are no longer considered new and unused.
- Timeframe: Returns must be made within 14 days of receipt. *Extended until 15th Jan for Xmas Gifts purchased from 1st November.
- Returns Note: A completed returns note is essential for processing your return.
- Refund Method: Refunds will be issued to the original payment method. Please allow up to 7 working days for the funds to appear in your account.
- Exchanges: For exchanges, please place a new order for the desired item. We will refund your return once it is received.
This returns policy applies only to online and telephone purchases. For in-store purchases, please contact us or visit the store for details on our in-store return policy.
