Returns Process

We will happily refund any items purchased from Snowtrax:

> Returned goods must be unused, in a saleable condition with all their original packaging & labels still attached.

> We are unable to accept returns for underwear or face coverings, due to health and hygiene reasons - unless the item is clearly faulty.

> Skis & bindings that have been mounted are no longer classed as new & unused.

> Returns must be made within 14 days of purchase

> A completed returns note & original receipt are essential. We will credit the card you originally paid with – this may take up to 7 working days to appear as cleared funds.

> For exchanges, please place a new order for the item required and we will refund your return on receipt.

This returns procedure & policy is for online / telephone purchases only. A separate policy applies to goods purchased in store, please contact us for details or see in store.

RETURNS PROCEDURE

Please follow the procedure below to return goods to us:

1. Go to your orders history and apply for a Return Request

2. Select a reason for the return then click the 'Request return' button

3. If your return gets approved, you will receive an email explaining the process.

4. Send the package to us:

FAO Returns
Snowtrax
Matchams Lane
Hurn
Christchurch
Dorset
BH23 6AW

Please note, we strongly advise that you use a recorded delivery service. If you do not use recorded delivery and the goods do not reach us safely, we cannot be held responsible.

Please allow 14 days for us to process your return. We will notify you by phone or e-mail when we have processed your return. No returns can be processed unless these conditions are adhered to.

INCORRECT OR DAMAGED GOODS

If you receive incorrect or damaged goods please contact us by phone or email before sending us back the goods, stating what the fault is & whether you’d like a refund or replacement. We will reimburse the cost of you posting the goods back to us as long as the cost has been agreed by us first.

If you request a refund, we will refund you by the method used to pay for the goods. (This may take up to 7 working days to appear as cleared funds)

If you requested a replacement this will be dispatched as soon as your return has been received.

WARRANTY RETURNS

All items are covered by a 1 year warranty from the date of purchase. Please contact us by phone or email before returning any items. Items returned under warranty must be clean. Dirty items will not be accepted for repair or replacement. Original receipts will be required for all warranty claims. We will inform you once we have made a decision on your claim under warranty. This may take a little while as some products will need to be sent for independent inspection.

Wear & tear is not covered under the warranty. For skis & snowboards, base & edge damage is regarded as wear & tear.

In the case of repair due to wear & tear we will advise you of the costs before carrying out any work. Return postage will be at your cost.