Star Star Star Star Star

100% of people would recommend Snowtrax

Customer Feedback

Customer Feedback

Here at Snowtrax we put a lot of time, effort & thought into customer service. Our approach is to provide the same level of service we look for when we are shopping online, or in stores. We are proud of the service we offer & although we can't say we're perfect, we'd like to think we are pretty close! We ask all of our customers to provide feedback, here is what they have to say...

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Andy
26th Mar 2015

Board and bindings arrived fast and well packed, good price. Recommended

George Stowell
26th Mar 2015

First class information on the telephone about the ski pants, payment was easy and delivery as promised, excellent service all round, thank you.

JOHN HOFFMAN
23rd Mar 2015

Superb service

John
22nd Mar 2015

Great product and good service

Chris A
20th Mar 2015

Good quality, good value and good service

David
20th Mar 2015

Great service over the phone and online.

Colin Potter
10th Mar 2015

Very good service.

Heidi Nielsen
10th Mar 2015

Fantastic, service very fast and ordered the precise item I wanted in very quickly and efficiently!

Trevor
10th Mar 2015

The advice and service I received on the phone was amazing. The chap even advised me on he best wax and items as well. Would definitely recommend!!

Lisa
7th Mar 2015

Really happy with the service received. Gloves are of great quality and well priced. Delivered promptly.

paul brierley
6th Mar 2015

Excellent prices and excellent service, good advice on the technical questions before the order was placed, will definitely use again.

Emily
5th Mar 2015

Excellent personal service - I phoned up to get advice and the staff were really helpful. Everything arrived promptly and when I returned one of the items the refund was processed fast.
Thank you.

Beth Digby
2nd Mar 2015

Brilliant website and great customer service. Delivery was quick. Only thing I would say is that the packaging for the snowboard could have been a little more sturdy and more securely packed. But other than that, great. Would buy from them again.

Francis Ward
2nd Mar 2015

Very pleased.

Pat
28th Feb 2015

Easy and excellent service

Simon Bartlett
27th Feb 2015

Very prompt and efficient service

Robert Mason
24th Feb 2015

All v easy. Nice helpful staff member when I phoned up

Robert Mason
24th Feb 2015

All v easy. Nice helpful staff member when I phoned up

Clair Wilkinson
23rd Feb 2015

I bought these as a present for my partner, we are due to go skiing on 9th March so won't really be able to tell you how good they are until after then, the delivery service etc was really good.

Amanda
22nd Feb 2015

Excellent service and goods of an excellent quality, would definitely use again.

Perry Knight
18th Feb 2015

Great service

Olga Dzikas
17th Feb 2015

Pleasure to deal with you!! Fast delivery- on time.
About the product (Burton Support Glove) - overall good, but little disappointed you can lose them easily, no straps!!! attached to your arm. Thanx

Mark brewster
16th Feb 2015

Excellent service, I needed two sets of skis, but unfortunately you only had 1 set, so had to buy the others from Snow and Rock, who were an absolute nightmare.

It took 1 phone call to you to get exactly what I wanted, but I had to make 5 trips to the Snow and Rock store to complete the order with them.

I would highly recommend you.

Mayers
15th Feb 2015

Excellent service - very helpful & knowledgeable staff. Also a great offer on skis when we were looking for.

vassily kotzavassiloglou
13th Feb 2015

Great service but high prices

philip rogers
12th Feb 2015

The goggles I ordered were very well priced, I asked to express delivery but they took longer to deliver than I expected,. apart from that good service, I will return/recommend.

Philip Rogers
12th Feb 2015

The goggles I ordered were very well priced, I asked to express delivery but they took longer to deliver than I expected,. apart from that good service, I will return/recommend.

John Bonney
11th Feb 2015

Good service and helpful person assisted in converting voucher to on-line voucher

Skippy Roberts
7th Feb 2015

Hi, My skis arrived promptly and I was really happy with the help that I had on the phone when ordering. Thanks

George Hyde
3rd Feb 2015

I ordered new skis, poles, boots and a bag for the start of the new season. Customer service was great, 1 item was no longer in stock, so they contacted me immediately, offered me a replacement and refunded the difference. My items arrived within 3 days (very fast for Switzerland) and in perfect condition. The boots and skis were set up to my requirements (I did have them checked, and was told they were perfect) and also waxed and ready to use. I love the ski's and boots and would highly recommend the store. I cannot fault it.

Ski and Snowboard Servicing
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